manila55Privacy Policy

This page describes what we collect when you use manila55 and how we keep that data protected. We recognise that your personal information—email address, payment details, transaction history, device identifiers—is sensitive and warrants careful handling. Our privacy practices reflect that responsibility.

We collect data to operate our platform (slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables; sportsbook markets covering Liga 1, Piala AFF, and international tournaments), verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and support customer service. We do not sell your data to third parties unrelated to these functions.

Our services are available only where local law permits. We comply with data protection legislation in each jurisdiction where we operate.

What We Collect at manila55

We collect information in three categories: account registration data, transaction data, and device/behavioural data.

Account Registration

When you create an account on manila55, we ask for your full name, email address, phone number, date of birth, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and send you account notifications. We may cross-reference your details against sanctions lists and known fraud databases; this verification is a legal requirement for online gaming platforms in most jurisdictions.

Transaction Data

Every deposit, withdrawal, slot spin, live-betting selection, and live-dealer hand is logged with timestamps, amounts, and outcomes. We retain this ledger for at least 24 months for audit and dispute resolution. If you deposit via DANA from Jakarta or e-wallet from Surabaya, we record the payment method, the amount, and the settlement time. We use transaction data to detect fraud, monitor account activity patterns, and respond to customer support requests.

Device and Behavioural Data

We collect your device type, operating system, browser identifier, IP address, and session duration when you access manila55. This data helps us detect login fraud, prevent account takeover, and optimise our platform's performance across devices. We also track which games you play, how long you spend in each game, and which payment methods you use—this information guides our product updates but is not shared with third parties outside our fraud and compliance teams.

Note: We do not track you across other websites or apps. Our data collection is confined to manila55 and its payment processors.

How We Protect Your Data and Your Rights

Data Security at manila55

We encrypt all data in transit using TLS 1.2+ and store account information on servers with firewall protection and access controls. Our databases are backed up daily and isolated from public networks. We limit staff access to personal data and require multi-factor authentication for administrative accounts. Payment details are never stored in plain text; we tokenise them for recurring transactions. While we cannot guarantee absolute security, we maintain industry-standard security practices.

Our servers may be located outside your jurisdiction (e.g., in Singapore or other regional hubs). By using manila55, you consent to cross-border data transfer.

Third-Party Processors

We share your data with the following categories of processors:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks (mobile banking, local payment, online payment, e-wallet) receive your account details and transaction amounts to process deposits and withdrawals.
Compliance and fraud partners: We use third-party identity verification services and sanctions-list providers to fulfil regulatory obligations.
Analytics platforms: Anonymised, aggregated usage data may be sent to analytics vendors to monitor platform performance.
Customer support vendors: Our support team may use ticketing systems hosted by third-party vendors to track and resolve your inquiries.

Data retention: We retain account information for the life of your account plus 5 years after closure. Transaction logs are kept for 24 months minimum.
Cookies: We use cookies to maintain your session and remember your preferences (language, game history). You can disable cookies, but this may limit platform functionality.
Your access rights: You can request a copy of all personal data we hold about you by contacting support. We will provide this within 30 days.
Deletion requests: You can request account deletion, but we may retain transaction records for compliance and fraud prevention for the periods specified above.

Changes to This Policy

We may update this privacy policy to reflect regulatory changes or platform updates. We will notify you via email if material changes occur. Continued use of manila55 after the update constitutes acceptance of the new terms.

Contacting Us

If you have questions about our data practices or wish to exercise your rights, contact our support team. We respond to privacy inquiries within 5 business days. We maintain a register of data processing activities and can provide transparency reports if requested by regulatory authorities.

Our services are available only where local law permits. Users are responsible for verifying that their access to manila55 complies with their own jurisdiction's data protection and gaming regulations.